CommonException[dot]com

I guess I didn’t realize that junk faxes were a major problem, but I guess I shouldn’t be surprised. It’s not really any different from bulk mail or spam email. The Washington Post has a pretty humorous article about the ways people battle the junk fax.

For many home fax machine owners, the junk-fax pandemic has grown into an annoyance equivalent to telemarketing at its worst — before the National Do Not Call Registry struck a blow for privacy and sanity. These dastardly faxed commercials typically break federal law. Like spammers, junk-faxers broadcast the same message to millions of fax machine numbers at once. And more often than not, the faxes promote scams not worth the paper they’re printed on.

I particularly like the lady who taped sheets of paper together to form a loop of paper for a continuous dark fax. It’s too bad there’s not a way to cost email spammers money for their sins.

• Don’t misspeak when giving the customer an estimate of the work to be done to his car leaving him to speculate if the estimate was even for the correct vehicle or price.
• Don’t continue to give estimates of when the work will be done when it becomes clear that you will be wrong.
• Don’t get “too busy” to call the customer and tell him why his car isn’t ready.
• Don’t believe you shouldn’t call the customer to tell him about his car because if he wants a status update he will call and ask.
• Don’t run around all over the city for a day and half looking for a part that no one carries and not tell your customer it’s a big cause of the delay.
• Don’t tell your customer it is OK for him to be angry if you don’t mean it.
• Don’t imply that you don’t care if your customer is angry because your shop is already busier than it can handle. You’re not helping your case.
• Don’t assume your customer will be satisfied when the total price tag comes in under the estimate when you have given him absolutely no details along the way about why the work is taking so long.
• And for God’s sake, DON’T get angry and start cussing when the customer still isn’t happy just because you came in under the estimate (which was already in question) and then start a debate about what is considered cussing. (For the record, I would not consider “going to hell and back” to be cussing, however dropping the F-Bomb in front of a customer is never appropriate no matter how angry you or he may be.)

I’d like to clarify a few things without getting too lengthy. All of these guidelines were broken by McDermott’s Service and Repair when I took my car to them to replace my head gasket and fix an oil leak. Once I was finally able to talk to the mechanic actually doing the work (Troy), I was given most of the answers I was looking for and I felt mildly better. He told me that once he opened up my engine he found a lot of little oddities from previous work that required a lot of tweaking and extra parts to fix. One rubber fitting was mashed back into place and horribly deformed, etc. While unfortunate, those things are not unreasonable. I understand that these things happen. I realize it takes time to get parts from other vendors. These things are all acceptable to me.

However, the lack of information from Debbie who answers the phones and makes the estimates was maddening. I finally went to pick up my car this evening. When I started to convey my dissatisfaction to Paul, another guy who works there, he was mildly sympathetic, but tones quickly changed and he proceeded to piss me off even more. I was told that they had been spending a lot of time looking for a part that no one seemed to carry. They were finally able to find one and got the work done fairly quickly from there. Still, Paul didn’t seem to mind that I was pissed off and even got angry with me when I wasn’t overjoyed when the price was less than the estimate.

It’s probably too early to tell, but I believe they probably did some very fine work. Troy seemed very knowledgeable in the 10 minutes or so that I talked to him and this place was recommended by someone at Epic. I’m not even mad about the price, I think it was probably very fair for all the extra work they had to do but weren’t expecting. However, the complete lack of customer service gives me a great reason to never go back. You can get quality automotive work done at lots of places; the things that set one apart from others are the customer service and a fair deal. Paul getting angry enough to cuss in front of me is just ridiculous and Debbie’s apologies and assurances that she really does know what she’s doing are not enough to salvage this experience for me. I believe it was an honest mistake on her part, but her apologies just weren’t worth much when stacked up with all the rest. I won’t be back, and I assured them I would be sharing my story (both good parts and bad) with the rest of Epic (at 2,000+ strong with lots of friends and family) before the week is over.

Nintendo plans to reveal the Revolution in all it’s glory at a press briefing before next year’s E3.

The Mario factory sent out a “save the date” e-mail this morning saying that in “a mere 165 days to go (give or take)” it will reveal “all the incredible details about Nintendo’s upcoming games and hardware, including our next home console, code-named Revolution.”

I was really hoping it would be more like March, but I can deal with that. I’m hoping that they’re trying to keep the final details under wraps as long as possible and that the console will launch shortly thereafter, but I could probably handle it if it ended up being a little later as long as it’s not too far off.

Well, Revolution Report thinks it’s a possibility based on this patent filed by Nintendo. It definitely seems that this could be a big hint as to what Revolution’s Virtual Console will offer. The only thing that worries me at all is there is “no dedicated hardware for Virtual Game titles.” Does that mean that there will be nothing built into the unit to store the games on? Or does that simply mean that there will be no dedicated processing power for those games alone? Interesting nonetheless.

It’s been a strange day. It started out with me getting a ride to work from Chris again (more on this in a minute), followed by 4 long boring hours of Prelude Administration. I ate a quick lunch then walked 10 minutes back to my office. We’re moving to a new building on Monday and since I’m taking Friday off, I needed to pack up my stuff. I got everything organized and onto my moving cart and ended up leaving around 3PM because Chris decided he was ready to duck out early. All in all, not too bad for a work day, but that’s not the annoying part.

About 3 weeks ago I took my car to Jiffy Lube for an oil change. I already knew I had an oil leak that was getting progressively worse and they confirmed it was something they could not fix. I started trying to figure out where I could take it and got some recommendations via the Classifieds at work. A few calls and my options ranged from estimates of $600 to just under $1,000 to fix the problem. I ended up going with the cheapest place, although it wasn’t my first choice simply because of the strong recommendations for a one-man shop not far from here that wasn’t much more.

I think I made a huge mistake. First, the cost was doubled because the problem was worse than originally thought. I was told it should be done Monday or possibly Tuesday. Tuesday came and went and I was informed that it wasn’t done yet. So I called again today during a break from class and was informed they were waiting on a part. They were expecting it anytime and my car should be ready today. Ok, not so bad. But there’s more…

I’d been home for about 15 minutes when I get a call.

I’m calling to let you know that we just got your parts from the shop. I’ve got some bad news for you. It’ll take three more hours to get it done. It won’t be done today.

Keep in mind that tomorrow is Thanksgiving. I asked when they were open next, already knowing the answer was going to be Monday. I responded by saying that was pretty much unacceptable, that my family was coming into town and I needed my car. She offered to “hook me up with a rental” which I considered for about thirty seconds before she said they would only pay for half. Half of $25 bucks a day for five days? I don’t think so. Not when I’m already paying out the nose for this repair.

So lets recap. I’ve been given an estimate on the cost; it’s doubled. I’ve been given two estimates on when it would be done and both have come and gone. I’ll have been without the car for a week and a half. Not to mention the costs involved make less and less sense the more I think about it. One part plus installation = $600. Two parts doubles the cost. Wait a minute…I can understand doubling the cost of the part, but once they take the engine apart to install the first one, they don’t have to take it apart again. Why should the cost of labor double as well? That makes no sense. Let’s just say they’ll have a hard time convincing me to pay their full price when I go to pick it up on Monday (assuming it’s even ready). I wonder how they’ll react when I let them know that I work in a company of over 2000 employees, the majority of which will read the story of my experience with McDermott’s Service and Repair.

The day wasn’t all bad. My family got here before bowling and it was good to see them, although it was a little tainted from the events with the car. League also went pretty well tonight. Although my first and third games were nothing special, my second was a 196, my new high score and the best so far for our team. Only 2 open frames and 7 strikes (4 of them consecutive). Let’s just say I was shocked.

Lost was also pretty good tonight. I finally understand where Ana Lucia is coming from, but I still don’t think her past gives her an excuse to be such a bitch. They’ve got a long ways to go before they get me to like her.

It’s hard to say yet how large a problem this really is, but it could be seriously bad news for Microsoft. Most users reporting problems are playing on default settings. Surely those defaults shouldn’t be too much for the system to handle.

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Nintendo has seen an overwhelming response to it’s first game with online multiplayer support. And why wouldn’t they?

On Nov. 14, Mario Kart DS became the first game to use Nintendo Wi-Fi Connection. Through the end of Sunday, more than 112,000 people in the United States had purchased the game. In the same time frame, nearly 52,000 unique users had logged onto Nintendo Wi-Fi Connection to play against people from all over the country.

That’s roughly 46 percent. In the first week. That’s an excellent sign for Nintendo’s Wi-Fi service; it means that even those less than tech savvy people were comfortable enough to use the service almost immediately. It also means that there are tons of people out there wanting to play Mario Kart. I know I’m looking forward to it, because for the first time I’ll be able to compete against people anywhere, not just the ones who live close enough to invite over. So watch out (Sheena, Dylan, jirkstore). It’s only a matter of time.

I’ve been in class all day, and since it’s not the most exciting subject material in the world I’ve been browsing. Some people started discussing the Xbox 360 in our Gaming discussion folder. Surprisingly very were actually enthusiastic about the new system at all, let alone running out tonight to get one. Then someone mentioned eBay. I watched an auction come to a close this morning with a winning bid of $3,350. What? For a gaming console that costs $400? I saw one later go for $5,100. For no particular reason. The consoles are available today, and shortages can’t be bad enough yet to make them worth that much money. Pe0ple are just stupid.

Most of the people here that commented in the discussion folder said they were at least waiting to buy a 360, if not skipping it altogether. I was pretty surprised by that, and even more surprised when most of them said they were waiting specifically for the Revolution. Only one person said they were going to wait for the PS3 to come out before deciding what to do.

I stand firm with the Revolution camp. The Xbox 360 looks nice, it really does. I played one the other day: the controller felt good in my hand, the game looked great in Hi Def, but it wasn’t enough to make me want to buy one. Especially not for the $400 it would take to get a fully functional system. And what about the games? The launch titles are nothing special, many of them even sound underwhelming.

Can you imagine a single disc that could hold your entire music and movie libraries combined? It sounds like something out of Star Trek, but it’s not as far away as you might think. In fact, it’s already here. Maxell has introduced a new type of disc that can get it done - holographic media. The first generation discs will hold 300GB with a 20MBPs transfer rate.

“Holographic media makes it possible for millions of pages of information and high definition images to be held on one small, relatively inexpensive disc,” said Steven Pofcher, senior marketing manager at Maxell. “Imagine having a person’s entire medical history, complete with MRI images, or storing a broadcast network’s entire HD Library on a single disc. These are both possible with holographic technology, which has such large capacity that approximately a half million 300-page books can be stored on a single disc.”

Now how “relatively inexpensive” will each disc be?

It sounds like the company will be renamed at&t as part of a deal between SBC and AT&T. They’ll get a new “updated” logo (it looks silly) and go back to a boring name. Why they can’t stick with something mildly original, I have no idea.